Find quick answers about selecting mooncat products and getting help with an order.
Where do I see polish shades and options?
Each listing describes the color, finish, set or tool currently offered. Review its available choices before checkout.
How is shipping timed?
Processing normally takes 1–2 business days after payment authorization. Transport after dispatch is estimated at 4–6 business days; see our Shipping Policy.
Can I return an item without a defect?
Yes. Apply within 30 days after delivery. A non-defective item must be new, unused and in original condition. We also review damaged, defective, wrong or incomplete goods. Approval is required before mailing; details are in the Refund Policy.
Are exchanges and prepaid labels available?
We accept exchange requests subject to review and inventory. A free prepaid return label is enclosed in the package for an approved mailed return, and no restocking fee applies.
When will a refund begin?
We process and initiate an approved refund to the original payment method within 10 days. Posting by the provider can take longer.
What about payment, tracking and privacy?
Checkout displays the available payment choices; carrier tracking is shared when available. Read the Privacy Policy for data choices or use Contact Us for support.