We review returns of new products whether the concern is a defect or a change of mind. Exchange requests are accepted as well.
Who may apply
Ask us within 30 days after delivery. New, unused merchandise in its original condition may qualify even when it is not defective, including an unwanted color or an option selected in error. If a product is damaged, defective, incomplete, incorrect or materially unlike its description, tell us about that problem; the damaged item is not required to appear unused. Applicable legal rights remain intact.
Get approval before mailing
Email jelituhuviq181@gmail.com with the order number, checkout email and reason. For a product problem, include photos or video and keep the package and related components. Wait for approval before sending the item. We then confirm the correct return address and instructions; the store's mailing address is not automatically the return destination.
Label, charges and outcome
Eligible returns are mailed with the free prepaid label included inside the original package. After approval, use that label following our directions. If it is lost or absent, contact us for help. There is no restocking fee. An exchange depends on review and available stock. After a refund is approved, we process and initiate it to the original payment method within 10 days; a bank or payment provider may need additional time to post the credit.